Sales (New)

Misha2014
It is the 2nd Honda that we bought from Paragon and we requested the same sales person, Stanley Liberato. Stanley's Customer Service attitude is outstanding and he really know his cars. Out car was not in Paragon's lot and Stanley drove us to the shopping center in his car where we had lunch while waiting for our car to arrive. For the 2nd time we confirmed that people in Paragon doing above and beyond their job duties. We would strongly recommend Paragon to our friends.
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Sales (New)

jennifer.diaz.7393
Excellent service the team was very friendly and attentive about my needs. The entire team kept contact with us throughout the time spent there. Loved my new car and met all of my needs.
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Sales (New) - Port Washington, NY

CamilaX
I recently purchased a Honda Fit from Paragon Honda and I am impressed with the service received. Anthony Garcia was my sales rep and he was great at giving me not only the best price for the new car and my trade-in but also about listing all fees upfront. Their finance dept was also very honest about costs and offering me the best deals on maintenance packages. Overall, an excellent experience.
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Service

Pilotmike21
I've always dreaded having my car worked on. I always feel left in the dark for long periods of time while the mechanics and salespeople walk around as if you don't exist. Most of the time the result has been the same, they come back to you with a bill and double talk, nothing that amounts to much more than "This is what you HAVE to do and you're lucky we are saving you by giving you a "great deal"". I'm savvy enough to know when I'm getting screwed so dread was usually based upon knowing that I was going to have to be a vigilant sentinel ultimately battling in the end to find out the whats, hows and why's. I came to Paragon by way of a friend who swore to me this place was the exception to all those stereotypes. I must say I was skeptical to believe that my cynicism could be overcome however they exceeded my expectations in ways I didn't even think a mechanic's shop could. The shop is clean, waiting room comfortable and the staff operates as if they are more of a family than a business. Everyone was friendly and attentive from the moment I walked in until the moment I left. At one point when waiting, I was actually enjoying being there, sipping good coffee, surfing the internet on their computers and chatting with other customers. We almost forgot why we were there..lol The wait was short and I could see that the reps were constantly back and forth checking on customers when something needed to be explained. My problem was relatively simple, tranny servicing. My rep was thorough and pointed out potential problems with simple explanations as to what they could mean and offered options for handling each. It wasn't my usual experience of getting hit over the head with a hammer knocking all the money from my pockets. Before I left I was stopped briefly by the boss there, Anthony. He seemed very interested in making sure I was happy, which seemed strange at first because usually it seems like service reps/managers can only manage a half-hearted bogus attempt at such but this guy seemed genuine. I got the feeling that he projected this down to his employees and it was very refreshing to see that. It was impressive to see a manager that can create such an environment where all the employees are invested. In the end I couldn't be happier and my only hope is that this starts a trend where more shops are like this one(not that I think I'll be going anywhere else for now on). The industry needs a new attitude and this place fits the bill!
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Sales (New) - West Des Moines, IA

kerih87
My dad and I had to wait for a few hours, only because Robert refused to even show us a CRV with a scratch and dent. He was looking out for us before we even got there. Robert and Evilyn were both fabulous, friendly, and kept thanking us for our patience. I was very pleased with the whole experience. Everyone was so nice as well as professional.
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Sales (Used)

Rural Maryland
We had an excellent experience with Paragon Honda and would recommend them to anyone!!! We purchased a used car from Omar and Abdul, the paper work was taking a while so they went out and bought us a pizza for my wife and kids while we waited. Could not ask for friendlier service then that!!!
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Sales (New)

paulg108
I went in Friday afternoon, had all my documents availabe for the associate to make this the smoothest and quickest sale ever imagined. I went in knowing what I wanted and knew up front, based on my personal sitution, I would be paying more for my trade then what I was currently paying, it was how much more I was willing to pay. I went in wanting a Honda Pilot. Sales Rep, Lucas, very friendly and willing to assist me, gathered all information. I was in a rush, as I had an event I needed to be at Friday by 6:00pm. So i stated I would return the following day at noon to complete the transaction. prior to leaving he offered the Honda CRV as an alternative. thinking I would save a little more based on my trade, I asked him to continue with the Pilot, but run the numbers on the CRV. they seemed favorable for me, 2014, since I was advised by the Manager, there are no incentives on the 2015's. Lucas had a 2014 CRV on the lot, which i didnt care for due to blemish on the hood. He stated he would have another one for right away. I was there Friday, close to two hoiurs and Saturday, waited for the vehicle for 6 hours!!!!!!! UNACCEPATABLE! no offer's where made to me to compensate for my time, I was at work and left, thinking this wwas a quick in and out, perhaps two hours tops! all documents had already been provided. I finally left with the CRV, starving and loss a day of work! realizing after my anger subsided, what had transpired I called Lucas and advised him this was a Sh.....y deal. I wound up making the almost the same payment as the offered on the 2015 Pilot, on a 2014 CRV. I returned Monday to see what can be done, I was advised that I would be hit with a "Re-Stock" fee and depreciation on the CRV. after four more hours on Monday, and the numbers offered which more far from the first offer made, i just left the dealership. I even brought them the "TrueCar.com quote offered online, which i was informed, they are not able to determine the value of my trade and my credit history. NEVER AGAIN, not even for sservice will I return to this dealership or recommend anyone to purchase there. How they have the "Tri-State" number one dealer award is beyond me. I guess Honda has very low bench marks!!!! on a posive side, Millford Mills, did all possible to help me, but the Sales Manager, Ariel, advised him he would only go but so far. Ariels main concern was to make me aware "They did all they could" which was not true at all. Lesson learned, and life goes on. my purchase will not make you richer or poorer but for the next guy, be aware of my experience. take care.
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Sales (Used)

ENDEE666
After an issue with one employee there, I then switched to working with Miguel Pena & Mike Adovic, who are both GREAT!! They were both very honest with me, respectful, and made sure I was happy. Rachel was great when I picked the car up. Quick, friendly, and made everything easy.
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Sales (New)

chuck1963
Went to by a new accord test drove a car agreed to a deal for a 2015. They told us to come back the car they had ready was a 2014 they wanted the deal done that night (no insurance?). We said we wanted to return after the car was properly prepped and we had time to get the insurance card in hand. Returned the next day with our insurance but when we got to look at the car in the daylight it had numerous scratches on the side under the drivers door. We stated we would not accept this car. We were told that in 4 days they would have the car we wanted year, color, trim level etc.. 4 days later they tried to pawn off a different color car. DO NOT DO BUSINESS HERE THEY LIE.
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Sales (New)

On3smile
My Fit was made for me. My dealer was just so sweet and understanding about my situations. So worth the wait. No pressure. Friendly and just over the top of helpfulness. Thank you Honda. Thank you Juan and the team !!!
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