Service

Pilotmike21
I've always dreaded having my car worked on. I always feel left in the dark for long periods of time while the mechanics and salespeople walk around as if you don't exist. Most of the time the result has been the same, they come back to you with a bill and double talk, nothing that amounts to much more than "This is what you HAVE to do and you're lucky we are saving you by giving you a "great deal"". I'm savvy enough to know when I'm getting screwed so dread was usually based upon knowing that I was going to have to be a vigilant sentinel ultimately battling in the end to find out the whats, hows and why's. I came to Paragon by way of a friend who swore to me this place was the exception to all those stereotypes. I must say I was skeptical to believe that my cynicism could be overcome however they exceeded my expectations in ways I didn't even think a mechanic's shop could. The shop is clean, waiting room comfortable and the staff operates as if they are more of a family than a business. Everyone was friendly and attentive from the moment I walked in until the moment I left. At one point when waiting, I was actually enjoying being there, sipping good coffee, surfing the internet on their computers and chatting with other customers. We almost forgot why we were there..lol The wait was short and I could see that the reps were constantly back and forth checking on customers when something needed to be explained. My problem was relatively simple, tranny servicing. My rep was thorough and pointed out potential problems with simple explanations as to what they could mean and offered options for handling each. It wasn't my usual experience of getting hit over the head with a hammer knocking all the money from my pockets. Before I left I was stopped briefly by the boss there, Anthony. He seemed very interested in making sure I was happy, which seemed strange at first because usually it seems like service reps/managers can only manage a half-hearted bogus attempt at such but this guy seemed genuine. I got the feeling that he projected this down to his employees and it was very refreshing to see that. It was impressive to see a manager that can create such an environment where all the employees are invested. In the end I couldn't be happier and my only hope is that this starts a trend where more shops are like this one(not that I think I'll be going anywhere else for now on). The industry needs a new attitude and this place fits the bill!
read more

Sales (New) - West Des Moines, IA

kerih87
My dad and I had to wait for a few hours, only because Robert refused to even show us a CRV with a scratch and dent. He was looking out for us before we even got there. Robert and Evilyn were both fabulous, friendly, and kept thanking us for our patience. I was very pleased with the whole experience. Everyone was so nice as well as professional.
read more

Sales (Used)

Rural Maryland
We had an excellent experience with Paragon Honda and would recommend them to anyone!!! We purchased a used car from Omar and Abdul, the paper work was taking a while so they went out and bought us a pizza for my wife and kids while we waited. Could not ask for friendlier service then that!!!
read more

Sales (New)

On3smile
My Fit was made for me. My dealer was just so sweet and understanding about my situations. So worth the wait. No pressure. Friendly and just over the top of helpfulness. Thank you Honda. Thank you Juan and the team !!!
read more

Sales (New)

Anaramirez12
Great experience with sales man Robert, very attentive, I left with the car I wanted! I was very happy! Out standing customer service. Thank you Juan and Robert!
read more

Sales (New) - Jackson Heights, NY

mnatera
Great service... left with the car I wanted at the price I needed!!! Made the process easy and quick! Did everything possible to make me a happy and satisfied customer! Plan to come here for my next car!
read more

Sales (New) - Plainview, NY

Wellington Zumaeta
My Wife and I upgraded from a civic to a CRV, The whole transaction was smooth. Great One on One Personal Customer Service. Professional Sales Agents. Huge inventory selection of cars,
read more

Sales (New)

rps3
I cannot vouch for the Paragon Honda dealership as a whole. However, Fernando was great! We arrived knowing exactly what we wanted and how much we were willing to pay for it - he made the deal happen. He was very friendly and guided us through the entire process very professionally. If you find yourself coming to this dealership, do yourself a favor and ask for Fernando.
read more

Sales (New)

a dev
Came into paragon to trade in my current car, my current car has a payoff of 16,000 they offered me 11500 for my trade in, which leaves me with a negative equity of 4500 which should be rolled over to the new car. The new car i wanted was a little over 28,000 after taxes and other fees. They then subtracted my trade in value 11,500 to the new car, this left me at 16,500 for the new car . Not only did they roll over the 4500$, but they also sneaked my "WHOLE " current payoff amount on top of the 21,000$ Not only did they try to steal my current car they also tried making me pay for both cars by re-adding my payoff amount ,when they already had deducted the trade in of 11500, everything on the buy order came out to 36,000 some how which makes no sense , keep in mind thats the principal alone!!!! they also said i would be paying around 700$ monthly payment including the interest with a 10% APR !!!!. bunch of crooks, after bringing my business back to paragon, this is how you treat your returning customers ? the finance team are scammers they lie to your face and say your credit is horrible when in reality its average . Oh and did i mention im only 19? perfect opportunity all they needed was a signature .
read more

Sales (New)

Schooby1
I would like to say these guys are great guys who are efficient and don't beat around the bush and waste your time. Both guys should be promoted to the next level. My name is Frank B. and I helped my brother in-law Paul purchase a 2014 Honda CR-V. The car was everything we expected and Paul's lease return went smooth. There was a small discrepancy on the invoice but nothing big. Justin agreed to make it right but Paul and I let it go because the whole experience was great and no one is perfect. They get back to you immediately, are very professional and answered all our question. Even Nadia the receptionist was one of the better receptionists I ever dealt with. I would buy from them again and would recommend them to my own family. Good hard working people!!
read more